So I just got off the phone with a Comcast sales person. I use Comcast for my business internet connection and they wanted to sell me their phone service as well. Fair enough, but their prices are still higher than what I pay Vonage, and I’m an “if it ain’t broke don’t fix it” kind of person, so I’m fine staying with what I have.
Next she asked me who I have service through, so I told her Vonage. At that point she tried a scare tactic on me, which I find a bit disingenuous, unethical (and maybe even legally shaky). She told me (paraphrasing here) that she had heard reports of people being able to listen to your Vonage calls, even on cell phones when they didn’t intend to. He claim was that since vonage used “the internet” that it was pretty much open to anyone listening.
So I asked her this. Since my “internet” is provided through that same Comcast cable that their phone service would be providedd through, how was that any different? She then backpedaled and told me there were threee “lines” in the cable – one for internet, one for phone and one for fax. I should have asked what line the TV broadcast would come through if I had that, or that when I look at the wire I only see one line.
I then informed her that I was fine continuing my Vonage service. She again tried the scare tactic and asked “so you don’t care if people can listen to your business conversations?”
I told her that I actually didn’t care. If someone wan’t to listen to the infrequent and usually boring phone conversations I have they’re more than welcome to. I’m not doing any super-secret spy stuff, and our value is our experience, and you can’t steal that through my phone line.
What I will be doing, however, is shopping for a new internet provider.